Where possible please email support@rorakotools.com with any enquiry you may have.

Within your email please include as much information as possible with regards to your query, such as, order number, model numbers and pictures. Also include your phone number – where necessary we will call you. We are on top of our emails and you should receive a swift response. This helps us manage our time and keep our prices low.

• If you are chasing an order confirmation please check your junk / spam box before emailing us as sometimes the confirmations land in Junk
• Chasing delivery, we are working hard to get items out as quickly as possible.  Next day delivery has become an option again on many instock items, items on route to us will show a 4-6 day delivery lead time, If we expect to fall out side of this we will contact you. (Please note some suppiers are still running behind their usual time scales) You will get an email from us the day that your order leaves us, then the following working day you will receive an email from the couriers with details of your delivery.

Office Hours: Please note we are not open for browsing, we are operating a counter service for the time being.
Monday – Friday – 9.00am – 6.00pm
Saturday – 9.00am – 5.00pm
Sundays & National Holidays – Closed

For those wishing to buy, orders can be placed online using the CLICK AND BUY option within the checkout. When you order is received our team will process the order and get this ready for collection, we will then email you to let you know that the goods are ready to you.

If you are interested in a specific product please email service@sorakoshop.com to ensure the item is at the Sorakoshop.com site before you make your journey to avoid disappointment as some items are stocked externally to the description.